Our Terms and Conditions

TERMS & CONDITIONS

 

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, belongs to Klädoteket. This site shall not be reproduced, copied or sold and the business model is the sole property of Klädoteket. All rights reserved © Klädoteket 2017.

Your license to use this site does not include any commercial use of the site or its content without the consent of Klädoteket.

 

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RETURN AND REFUND – Purchased products

We hope that you feel like the fashionista you deserve to be when you have received our products! However if you wish to return or exchange purchased products we offer returns within 10 calendar days. (10 days to return or exchange an item from the date you received the product). Make sure all the items are unworn before returned. We will not be able to make a refund if the items are damaged or worn.

Please note that if you want to return a product you simply use the same package you received the product in. Once we have received the returned package and the products are in ordinary shape, we will notify you by mail and make a refund within 5-10 working days. The money will be transferred directly to your credit card.

Hey! Notice that you don’t have the right to return products if you are a subscriber and use our leasing service.

 

 

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Leasing services

Monthly subscriber

Your subscription starts directly after the transaction is made. After 30 days as a subscriber you will receive an e-mail from us and you have 5 days to choose between the following options:

 -Extend

Extend the lease period with another 4 weeks.

-Pick new favorites

If you decide to send back the items you easily login to your account on the website and pick new favorites. The new items will be delivered after your first period of 30 days have ended. It will then take between 2-7 working days before your new products are delivered.

-Send back

If you decide to return the products you just send them back in the same package in which you received them. In the package you will also find an etiquette with Klädoteket’s address, attach the etiquette on the package. If the package is small enough to fit in the mail box you post it there, in other cases you leave the package at your nearest Mail Office. When you have made the option to send back your products don’t forget to post the package within 5 days. If we notice that the products haven’t reached us in time we will charge you 300 SEK/week*. If you don’t hear anything from us we have received your package in time and everything looks fine!

-Keep for ever

If you choose to buy a product after you have leased it, we will take 15 % off the retail price.

-No choice is made

If you haven’t made any of the following choices: pick new favorites/send back, extend, keep forever or end the subscriptions, your subscription will automatically be extended. After three months of no activity as a customer we will remind you one last time and give you an option to either send back the products or purchase them (full retail price).

 

A good idea is to regularly login to your account, to keep yourself updated on news, important dates and status on your subscription.

 

How do you end the subscription?

Your subscription is based on monthly transactions. If you want to end your subscription you can choose this as an alternative when your first leasing period has ended. It is not possible to refund a subscription. You just login to your account and choose End subscription. If you choose to end the subscription you also need to send back all the products.  If we notice that the products haven’t reached us in time we will charge you 300 SEK/week.*

Mistakes

No one is flawless and mistakes happen every now and then. We take responsibility for the first two mistakes you make. When you have made your third mistake we will charge you 500 SEK, and the transaction is drawn from your credit card. When you have paid the fee your mistakes are removed from your account. The amount of mistakes you have made will be visible when you login to your account under notes. Mistakes can for example be; classic red wine spots, a button is lost or a small tear in the fabric.  If the product is completely destroyed and can’t be saved you are required to buy the product and pay the full retail price. We will contact you if we notice that the products are not in the original shape and the mistake will be registered.

Transactions

As a subscriber the payment transactions are made once a month directly after you place the order. There is no binding period and you can end the subscription whenever you want. If you don’t end the subscription it will automatically continue until you do so. All transactions made on Klädoteket’s website are processed by secure payment gateways.  If you want to use our leasing services you need to be above 18 years of age.

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Lease one or several products – 2 weeks period

Your leasing-period starts directly after the transaction is made.  If you have chosen to lease a product for 2 weeks you will receive an e-mail from us, and you have 5 days to choose between the following options:

-Send back

If you decide to return the products you just send them back in the same package in which you received them. In the package you will also find an etiquette with Klädoteket’s address, attach the etiquette on the package. If the package is small enough to fit in the mail box you post it there, in other cases you leave the package at your nearest Mail Office. When you have made the option to send back your products don’t forget to post the package within 5 days. If we notice that the products haven’t reached us in time we will charge you 300 SEK/week*. If you don’t hear anything from us we have received your package in time and everything looks fine!

-Keep for ever

If you choose to buy a product after you have leased it, we will take 15 % off the retail price.

 

Mistakes

No one is flawless and mistakes happen every now and then. When a product is damaged we will charge you between 300-800 SEK depending on the damage, and the transaction is drawn from your credit card. Damages can for example be; classic red wine spots, a button is lost or a small tear in the fabric.  If the product is completely destroyed and can’t be saved you are required to buy the product.

Transactions

The transaction is made after you have placed your order. All transactions made on Klädoteket’s website are processed by secure payment gateways.  If you want to use our leasing services you need to be above 18 years of age.

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Lease one or several products – 4 weeks period

Your leasing-period starts directly after the transaction is made.  If you have chosen to lease a product for 4 weeks you will receive an e-mail from us, and you have 5 days to choose between the following options:

-Send back

If you decide to return the products you just send them back in the same package in which you received them. . In the package you will also find an etiquette with Klädoteket’s address, attach the etiquette on the package. If the package is small enough to fit in the mail box you post it there, in other cases you leave the package at your nearest Mail Office. When you have made the option to send back your products don’t forget to post the package within 5 days. If we notice that the products haven’t reached us in time we will charge you 300 SEK/week*. If you don’t hear anything from us we have received your package in time and everything looks fine!

-Keep for ever

If you choose to buy a product after you have leased it, we will take 15 % off the retail price

Mistakes

No one is flawless and mistakes happen every now and then. When a product is damaged we will charge you between 300-800 SEK depending on the damage, and the transaction is drawn from your credit card. Damages can for example be; classic red wine spots, a button is lost or a small tear in the fabric.  If the product is completely destroyed and can’t be saved you are required to buy the product.

 Transactions

The transaction is made after you have placed your order. All transactions made on Klädoteket’s website are processed by secure payment gateways. If you want to use our leasing services you need to be above 18 years of age.

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Personal information

Your personal data will be processed taking into account the legal requirements in accordance with GDPR.  To be able to handle purchases that our customers make when renting or purchasing products from us, we store customer’s personal information. The data we collect from our customers are: name, address, phone number, e-mail and credit card information. A customer’s information is stored up to 7 years in accordance with the Swedish bookkeeping Act. By accepting our terms & conditions you approve that Klädoteket administrate and handle your personal data. Your personal information will be processed and stored by Klädoteket, and we have implemented security methods to secure all selected data. Your information will not come in the hands of third party.

 

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Shipping

*When you purchase a product from our website or lease single products the shipping cost is not included. If you sign up for one of our subscriptions when leasing products the shipping cost is on us!

*You are responsible for paying for your own shipping costs when returning your product after a purchase.

*We only ship within Sweden.

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